Oh no! If you're here, it means you've read through potential solutions to your issue, couldn't find one that worked and likely have a defective unit (if you're viewing this on the powerpractical.com support widget and aren't sure what I'm referring to, scroll down to "View original article," then click the Power Practical logo in the top left corner of the screen, select which product or product category you're having trouble with and see if an article title mentions the problem you're having).
Please click on our Warranty Claim form, below. We'll make this right. We may contact you with questions or potential solutions to your issue, and will send a replacement order confirmation notice if your claim was approved. Please be sure to mention any resets or solutions you've tried when you fill out the form. We use this form to track common issues and look into solutions as soon as possible, so we appreciate all the information you can provide!
*Please note that that we are not able to pay shipping for international orders.*